Customer service solutions

Enhance customer service with automation, seamless interactions, and engaging solutions for exceptional customer experiences.

Customer service takes place mainly online and at a distance.

Alcatel-Lucent Enterprise helps you put people at the centre of your customer service. Make it easy to put your customers in touch with your experts to ensure optimal satisfaction.

Customer Benefits

Here’s why customers choose ALE’s solutions

Make it easier for customers to get in touch with the employees wherever they are and on any device.
Customize your customer welcome at any time without IT skills.
Improve the customer experience without the need for complex and costly integrations.
Enrich your business application of choice with collaboration features.
Engage with your customers their way.

The Solution

Manage customer interactions anywhere for more flexibility

Work-from-home and hybrid working are now the norm for employees in contact with customers. Ensuring the continuity of calls from anywhere is critical for an excellent customer experience.

Your remote or office workers can enjoy the full range of customer welcome and contact centre features from OmniPCX Enterprise by using their phones or softphone (IP Desktop Softphone or ALE SoftPhone).

Employees work better together, despite the distance, with the Rainbow collaboration features.

Facilitate contact by automating your customer welcome

Automate your customer welcome service so that experts have more time for quality customer interactions.

Visual Automated Attendant is a centralized application that routes calls through interactive menus without the intervention of a receptionist. In addition, this application automatically responds to your customers’ most frequent requests using voice recognition and synthesis as well as by querying your databases.

Employees update interactive menus and voice guides without IT department intervention providing your customers access to recent and relevant information. The application is “multi-tenant” meaning the management of menus and voice guides is delegated to users by department without impacting the call routing of other departments.

Asset tracking made easy

An asset tracking solution is only as good as its ability to easily and accurately locate people and assets.

A BLE solution with an intuitive web and smartphone app lets staff locate people and assets on a floor plan map, with a simple auto-text search.

Easy registration of BLE tags makes life easier for IT.

Working together to respond quickly and accurately to all requests

Despite the distance, your employees work together to provide quick responses to customer requests.

Improve the quality of interactions by integrating Rainbow into customer service applications. First call resolution is increased from the display of customer data during the call, one-click recording of call numbers in CRM, screen sharing and chat between agents.

Engaging with customers on all channels

Interactions with customers increasingly take place in websites and social networks, enabling you to manage multi-generational engagement preferences. Relying solely on community managers to manage these interactions slows down the business response. However, with access to a customer’s history, these inquiries are handled more efficiently by call center agents.

Manage all customer interactions from a single application. ALE Connect provides agents with a single application to manage web chat, social networks and call interactions.

Brochure

Find our collection of helpful resources, guides, and materials to enhance your experience with our services.

AEi Communication Brochure

Bed Side AGR 6106

Bed Side AGR 6110

Desk Side AGR 8106

Desk Side VM 8108

Desk Side VM 8208

Bathroom Side AR 4100

Public Area ALN 5100

Emergency Phone

WiFi Phone VX 3108

Frequently asked question

What types of enterprise communication products do you offer?

We provide a comprehensive range of enterprise communication products, including IP telephony, unified communication platforms, network infrastructure (switches, routers, Wi-Fi), cloud-based solutions, and collaboration tools. Our solutions are designed to streamline business communications and improve connectivity across your organization.

Can your solutions be customized to meet specific business needs?

What services do you provide for the implementation of communication systems?

How do your communication solutions enhance business collaboration?

What support and maintenance services do you offer?